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Banking Positions

 

 


Join the hometown banking team that is committed 
to serving the needs of the community.


Customer Service Center Representative II

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.

  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resources.

  4. Opens, closes, and services every type of deposit product.

  5. Completes consumer loan applications.

  6. Perform customer service functions requiring an in-depth knowledge of transactions. Functions may include but are not limited to: service all new deposit products, accepting loan applications and ascertaining customers’ needs.

  7. Assists in the training of personnel and may be a member of a committee (i.e. IRA Power User) and train personnel on the information obtained from attending committee meetings.

  8. Able to effectively and professionally run the CSC in the absence of CSC Manager.

  9. Able to relate to other people beyond giving and receiving instructions.

  10. Available to present at QNB General Product Knowledge workshops and Q2 Service and Sales meetings as necessary.

  11. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.

  12. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Must be proficient in all aspects of job.

  2. Recommendation to be promoted into this position by the CSC Manager and SVP Retail.

  3. Successful in motivating team members in all aspects of QNB’s Service Excellence.

  4. Must complete CSCR II requirement within 12 months of hire.

  5. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.

  6. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (completion of some college courses preferred).

  7. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.

  8. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.

  9. Successful completion of Consumer Lending and any one of the following courses: Commercial Lending, Economics for Bankers, Supervision, Money and Banking, Law & Banking Applications or Principles, or Marketing for Bankers (final grade of “C” or higher) or other PBA course at the discretion of CSC Manager.

  10. Must fulfill re-certification of CSCRII requirements annually.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen.  The employee must occasionally lift and/or carry up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
 

WORKPLACE ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position may require some travel for conferences, committee meetings, and other Bank activities or events.  Regular and predictable attendance is required.  Ability to work weekends and overtime as requested.


Commercial Lender

We operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused!

We have plenty of tradition too - actually 136 years of it! We're proud of our history, stability, and proven track record of success. With nearly 1 Billion in total assets, QNB has consistently been recognized as one of the best regional financial institutions and we currently need more dedicated and enthusiastic people, just like you!

We are currently hiring a Commercial Lender for our location in Warminster, Pennsylvania.

This person will have the opportunity to develop and expand relationships for long term business partnering with customers. This position will build portfolio and customer base through prospecting, community involvement, and proactive business development activities. In addition, this position will analyze customer needs and ascertain its financial position and creditworthiness. Establish and negotiate terms, costs, repayment methods, collateral requirements and rate. Manage relationship with customer monitoring creditworthiness, repayment activities, and variances in changes in the company. Participate in community affairs increasing bank's visibility and network opportunities.

What we expect from applicants:

-Bachelors Degree in business, finance, accounting or equivalent experience.
-Previous commercial credit analysis experience required
-Minimum of 3-5 years commercial lending experience with proven success in delivering strong sales results year over year necessary.
-Demonstrated ability to prospect new business through cold calling, networking and other sales channels essential
-Previous commercial credit analysis experience required.

At QNB, we strive to deliver the unparalleled customer experience, and show customers they can count on more from their community bank.

 


FT & PT - Financial Services Representative

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.

  3. Cross-sells deposit and loan products and refers customers to appropriate person or department.

  4. Performs paying and receiving Financial Service Representative functions accurately balances cash drawer at the end of the day.

  5. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.

  6. Must be proficient in all aspects of the role of Financial Service Representative.

  7. Able to relate to other people beyond giving and receiving instructions.

  8. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.

  9. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods of time – all day if necessary.

  2. Successful experience working with customers and co-workers.

  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.

  4. Must complete FSR certification requirement within 18 months of hire.

  5. Ability to lift and maneuver 25-50 pound coin bags.

  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.

  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.

  8. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

  9. Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).

  10. Must fulfill re-certification requirements for FSR annually

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate on-line FSR/teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, Excel).

  2. Previous or current bank experience.

VP/Human Resources

FUNCTION:  Has responsibility for developing, recommending, and promoting comprehensive exempt and non-exempt personnel policies and programs.  Provides advice and guidance on the interpretation of personnel policies as they relate to individuals and to company objectives.

                       

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Planning, recommending, and promoting personnel policies and programs which, through proper utilization of manpower, will support company objectives.
    • Formulates, in collaboration with senior management, the personnel policies of the Bank.
    • Communicates and assists in the interpretation and implementation of personnel policies; evaluates general employee attitudes.
    • Participates in personnel decisions involving employees.

  2. Directing the activities of the Human Resources Department.
    • Directs staff to assist all managers in the recruiting, interviewing, testing, placement, appraisal, transfer, promotion, demotion, or termination of employees.
    • Ensures that uniform standards of working hours, overtime, vacations, leave of absence, severance pay, holidays, and related policy areas are maintained.
    • Administers the wage and salary function.

  3. Developing and implementing an affirmative action program and ensuring that it is in compliance with federal guidelines.

  4. Manages the activities of various Bank employee Benefit programs by working directly with benefit consultants and attorneys regarding various benefit plans, reporting and compliance requirements.

  5. Coordinates National Mortgage Licensing System program.

  6. Directs Wellness Program.

  7. Assumes additional job-related responsibilities as requested.

 

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Five to seven years of progressively responsible experience in a financial institution to learn the operation of various departments and personnel policies and procedures.

  2. A bachelor’s degree in business administration, labor relations, or related areas or equivalent job-related experience.

  3. Extensive knowledge of employee benefits and personnel policy procedures.

  4. Intermediate MS-Office Suite knowledge.

  5. Interpersonal skills to represent the Bank in a positive manner when dealing with internal and external customers.

  6. Previous supervisory experience.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen.  The employee must occasionally lift and/or carry up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 

WORKPLACE ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position may require some travel for conferences, committee meetings, and other Bank activities or events.  Regular and predictable attendance is required.  Ability to work weekends and overtime as requested.

 


 

Email your resume to hr@qnbbank.com

**All resumes must be in Word or PDF format only**

Applications are available at our Towne Bank Center, 320 W Broad St., Quakertown, PA

Or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005

Telephone 215.538.5600 or 1.800.491.9070

Please check back soon, as this page is updated frequently.