Banking Positions
Join the hometown banking team that is committed to serving the needs of the community.
Deposit Services Representative
GENERAL DUTIES AND RESPONSIBILITIES:
1. Responds to telephone, mail, email, internal and external customer questions concerning services provided by the Bank by listening to problems, collecting data, securing answers and reporting results to the inquiring party. This may include inquiries on a wide variety of deposit, CD, IRA products and Savings Bonds. Explains various bank products and services (including, but not limited to deposit, CD/IRA and/or loan products). Quotes present rates on deposit products.
2. Performs various duties in support of the Deposit Services function by:
a. Maintaining customer account records and files.
b. Researching all types of questions, problems and requests for records from customers, including, but not limited to, date of death verification requests.
c. Handling a variety of check and cash letter adjustments and account corrections.
d. Placing dept supply orders and handling the supply inventory.
e. Review delayed availability hold and stop payment forms to ensure they are accurately disclosed to the customer and placed on the account timely.
f. Settlement of various internal accounts, including, but not limited to, Official Bank Checks.
g. Reviewing statement transmission reports to third party vendor.
h. Handling crippled or special handling statements and preparing them for mailing.
i. Handling special accounts on business statement day.
j. Verifying signatures on large dollar checks and those requiring multiple signatures.
k. Reviewing and tracking accounts that have exceeded transaction requirements under Reg D for regulatory compliance.
l. Maintaining large dollar telephone transfer information for regulatory compliance.
m. Logging balances and monitoring activity of customers using Municipal Coupon deposit services. Preparing the coupon cash letters for mailing to the Federal Reserve.
3. Serves as backup for the Courier/Mailroom Receiving Clerk.
4. Manages and facilitates the Bank’s record retention function by:
a. Maintaining awareness of record retention requirements as prescribed by banking laws, ABA, and PBA recommendations.
b. Assuring that records are stored in appropriate facilities to insure their safety and privacy.
c. Maintains adequate records of record retention facilities to facilitate retrieval of documents when needed.
d. Evaluates the cost of record retention to insure that the Bank is using the most cost-effective and efficient means of record storage.
e. Investigates new systems of record retention and works with management to make recommendations for upgrades to systems and facilities.
5. Maintaining safe deposit box records and files, billing safe deposit box, and handling reporting for safe deposit box delinquencies.
6. Respond to inquiries regarding Savings Bond applications from Fed. Answer questions regarding Savings Bonds from internal and external customers.
7. Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
1. A high school diploma or equivalent.
2. Working knowledge of computer keyboard.
3. Interpersonal skills to represent the Bank in a positive way in dealing with customer transactions.
4. Must be able to lift and maneuver 50-pound cartons/boxes.
5. Must have own vehicle to use.
6. Must have a valid PA driver’s license and have proof of insurance.
7. Must be flexible with hours - may be required to work extended evening or Saturday hours
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
1. Previous banking experience.
2. Previous customer service experience.
3. Previous knowledge of Microsoft Office Products and comfort with keyboard.
4. Previous 10 key adding machine experience.
5. Previous Deposit Operations experience.
FT and PT - Teller
GENERAL DUTIES AND RESPONSIBILITIES:
1. Is accountable for representing the Bank to the customer in a courteous, professional manner, and for providing prompt efficient and accurate service in processing transactions.
2. Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, and so forth to determine their negotiability.
3. Cross-sells Bank services, explaining such matters as various types of accounts and certificates, interest and compounding rates. Suggests the use of safe deposit boxes, traveler's checks and so forth.
4. Receives payments for such loans as mortgage, installment and passbook, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Enters payments received into the Bank's records via on-line terminal.
5. Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability and enters transactions into Bank records via an on-line teller terminal.
6. Settles cash drawer daily.
7. Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
1. Completion of teller training.
2. Must be able to lift and maneuver 25-30 pound coin bags.
3. Interpersonal skills to represent the Bank in a positive way in dealing with customer/teller transactions.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
1. Operate an on-line teller terminal and other standard office equipment, including an adding machine and typewriter.
2. A high school diploma or equivalent.
E:mail your resume to hr@qnb.com
*All resumes must be in Word or pdf format only
Applications are available at our Towne Bank Center,
320 W Broad St., Quakertown, PA
Or Send resume or qualifications to:
Attn: Human Resources Department
QNB
P.O. Box 9005
Quakertown PA 18951-9005
Telephone 215.538.5600 or 1.800.491.9070
Please check back soon, as this page is updated frequently.
** We are an Equal Opportunity / Affirmative Action Employer **
M/F/D/V
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