Banking Vocabulary | E-Banking | Using ATMs | ATM Help

ATM Help

What happens if I can’t find my ATM card?
If your card is lost or stolen, you must notify the bank immediately. It takes about 7 to 10 days to get a replacement ATM card. You will get a phone call letting you know when your card has arrived. The card is sent to the bank and you must come to pick it up. That way the bank can be sure that the person picking up the card is the same person listed on the account.

Does it cost money to replace my ATM card?
The fee to replace a lost card is $7.00. Your first card is free.

How old do I have to be to get an ATM card?
If you are 13-15 years old, you can have an ATM card to make deposits to your Statement Savings account and to use the ATM to check your balance. If you are 16 years old or older, you can make withdrawals of $50 each day or the balance in your Statement Savings account, whichever is less.

How much does it cost to have an ATM card?
There are no annual fees until you reach 19 years old which means the card costs you NOTHING! (Note: You may have to pay a small fee at the time of withdrawal at banks other than QNB and at any ATM that is not a STAR^TM or CIRRUS^® ATM.) Just stop in any QNB branch and a Customer Service Representative will be happy to complete your application for an ATM card!