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Safety Tips

 
 

Upon receiving your credit card:

• Sign the back of your new credit card as soon as you receive it
• Ensure that you destroy expired credit cards
• Memorise the PIN and destroy the PIN mailer
• Never disclose your PIN to anyone
• Never leave your credit card unattended
 

When using your credit card:

• Never let your credit card out of your sight
• Monitor the transaction process carefully
• Verify the transaction amount before signing the receipt
• Never sign a blank transaction receipt
• Ensure that you received a copy of the receipt and keep it safe
• Ensure that your own card is returned after each transaction
 

At ATMs:

• Shield your PIN from unauthorised copying
• Ensure that you collect your credit card before leaving
• Remember to collect the ATM receipt and keep it safe
• Report any credit card retained by the ATM immediately to QNB by calling the QNB First Members Care Centre on (+961) 1 762222
 

Online:

• Use your credit card only at established and reputed websites
• Look out for the security policy of the web merchant
• Use the 3-digit CVV code printed on the card signature panel if required
 

Through the telephone:

• Use your credit card only at reputed mail order/telephone order merchants
• Avoid authorising recurring subscriptions for more than 6 months
 

Tracking and verification:

• Never throw away your transaction receipts
• Retain your monthly credit card account statements
• Verify all entries on the statement with your receipts
• Activate the QNB SMS Service and receive instant text messages every time your card is used
• Report any transaction dispute or suspicious credit card usage promptly
• Report any unauthorised transactions immediately to the QNB Customer Care Centre
• Inform QNB in writing of changes to your mailing address and contact number
 
For any assistance, please call the QNB First Members Care Centre on
(+961) 1 762222, 24 hours a day, 7 days a week.
 
 

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