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Credit Card Safety

 

How to keep your credit card safe

We strongly recommend that you pay attention to the points stated below for your security while using your credit card.

Upon receiving your credit card:

• Sign the back of your new credit card as soon as you receive it
• Ensure that you destroy expired credit cards
• Memorize the PIN and destroy the PIN mailer
• Never disclose your PIN to anyone
• Never leave your credit card unattended
 
When using your credit card at point-of-sale:
 
• Never let your credit card out of your sight
• Monitor the transaction process carefully
• Verify the transaction amount before signing the receipt
• Never sign a blank transaction receipt
• Ensure that you received a copy of the receipt and keep it safe
• Ensure that your own card is returned after each transaction

At ATMs:

• Shield your PIN from unauthorized copying
• Ensure that you collect your credit card before leaving
• Remember to collect the ATM receipt and keep it safe
• Report any credit card retained by the ATM immediately to QNB by calling the Customer Care Centre on +968 2472 5555

Online:

• Use your credit card only at established and reputed websites
• Look out for the security policy of the web merchant
• Use the 3-digit CVV code printed on the card signature panel if required

Through the telephone:

• Use your credit card only at reputed mail order/telephone order merchants
• Avoid authorizing recurring subscriptions for more than 6 months
Tracking and Verification:
• Never throw away your transaction receipts
• Retain your monthly credit card account statements
• Verify all entries on the statement with your receipts
• Activate the QNB SMS service and receive instant text messages every time your card is used
• Report any transaction dispute or suspicious credit card usage promptly
• Report any unauthorized transactions immediately to the QNB Customer Care Centre
• Inform QNB in writing of changes to your mailing address and contact number
 

For questions about keeping your credit card safe or any inquiries, please call our 24/7 QNB Customer Care Centre at +968 2472 5555

 
 

 

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