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FAQs

1) Will my existing account number change?
 
No. Your existing account number will continue to remain the same; however, there will be new prefixes or suffixes introduced to your existing account number in order to convert it into International Bank Account Number (IBAN) format. With this change, your IBAN number will be globally unique.
 
2) What is IBAN, and how does it help?
 
The IBAN has been introduced to standardize the identification of bank accounts. It is essential to understand the following points regarding IBAN:
• The IBAN is not a new account number.
• Existing account numbers will be replaced with additional prefixes and calculated checksum characters will appear in front of existing bank account numbers.
• The original bank account number, plus the additional characters, will be known as the IBAN.
• Implementing the IBAN system will help improve the quality of information exchanged between banks both within Lebanon and Internationally.
• Its reliability and accuracy will reduce error and delays.
The main benefit is that IBAN should provide you with quicker processing of your fund transfers. Since banks are required to check the accuracy of the IBAN at the point of initiating a fund transfer, it can only make the fund transfers which carry the correct IBAN.
 
3) Where do I get my IBAN for my QNB account?
 
You can check your new IBAN on your Internet Banking. Also you can generate your IBAN using the IBAN convertor tool available on our website.
You can also obtain information by contacting your branch or contacting QNB Customer Care Centre on +9611762222.
The below is an example of how the new IBAN account number will look like:
Current bank account number
New IBAN account number LB01 0136 0000 0001 1234 1234 1234
Where:
• LB indicates LEBANON
• 0136 is the bank code; each bank has a unique code of 4 digits
• The following digits are the rest of the account number
 
4) Can QNB help me obtain the IBAN for account numbers with another bank?
 
QNB is unable to provide IBAN for accounts held with another bank and advises you to approach the respective bank for assistance.
 
5) Do my overseas remitters need to quote my IBAN?
 
Yes, you should request that your remitter make fund transfers to your IBAN account number.
 
6) Do we need to quote IBAN for inter-account transfers (payments within QNB)?
 
Where both the debit and credit accounts are with QNB, you need to provide the IBAN number.
 
7) Currently, I use electronic delivery channels (i.e, Internet Banking, Mobile Banking, etc); do I need the IBAN when initiating electronic payments to other banks?
 
Yes, please ensure that you provide a valid IBAN at the time of initiating the payment instruction to ensure that your beneficiary gets the credit on time.
 
8) I receive monthly payments into my account from my creditors/employers; what instructions do I need to give them?
 
Please provide your IBAN to your creditors/employers, to ensure timely receipt of funds into your account.
 
9) Is there any service charge if we fail to provide IBAN at the time of making payment requests? Will there be any charge should the remitter fail to incorporate my IBAN at the time of making payments?
 
For the time being, there will not be any additional charges, other than normal transaction processing fee. QNB will communicate the tariff changes to you, if applicable.
 

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