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Frequently Asked Questions

1) Will my existing account number change?

No. Your existing account number will continue to remain the same, however there will be new prefixes or suffixes introduced to your existing account number in order to convert it into International Bank Account Number (IBAN) format. With this change your IBAN number will be globally unique.

 

2) What is IBAN and how does it help?

The IBAN has been introduced to standardize the identification of bank accounts. It is essential to understand the following points regarding IBAN:

• The IBAN is not a new account number.

• Existing account numbers will be replaced with additional prefix and calculated checksum characters will appear in front of existing bank account numbers.

• The original bank account number, plus the additional characters, will be known as the IBAN.

• Implementing the IBAN system will help improve the quality of information exchanged between banks both within in France and internationally.

• Its reliability and accuracy will reduce error and delays.

The main benefit is that IBAN provides you with quicker processing of your funds transfer. Since banks are required to check the accuracy of the IBAN at the point of initiating a fund transfer, it can only make the funds transfer which carry the correct IBAN.

 

3) When do I need to use IBAN?

IBAN have to be used for the below payments:

• Fund transfer within France, i.e. domestic transfer, book transfer within QNB accounts in France

• Fund transfer to an account in a country that has adopted IBAN

• Receiving a fund transfer from an account in France

• Receiving a fund transfer from an account in a country that has adopted IBAN

• Receiving a fund transfer from an account in a country that has NOT adopted IBAN

 

4) Where do I get my IBAN for my QNB accounts?

You can check your new IBAN on your e-Statement and Internet Banking. Also you can generate your IBAN using the IBAN convertor tool available on our website (qnb.com/IBAN)

You can also obtain information by contacting your branch or contacting QNB Customer Care Centre on toll free number 0800945944 (inside France) or on (+33) 1 8564 6800 (outside France) 

The below is an example of how the new IBAN Account Number will look like:

Current Bank Account Number

New IBAN Account Number

4401112233001

FR76 17919 00001 00112233 001 23

 

Where:

• FR76 indicates French banks

• 17919 indicates Bank code

• 00001 indicates Branch code

• 00112233 indicates Account Racine

• 001 indicates Suffix number

• 23 indicates Clé RIB are security digits (differs from account to account)

 

5) Can QNB help me to obtain the IBAN for accounts number with another Bank?

QNB is unable to provide IBAN for accounts held with another bank and advises you to approach the respective bank for assistance.

 

6) Do my overseas remitters need to quote my IBAN?

Yes, you should request your remitter to make fund transfers to your IBAN account number.

 

7) Do we need to quote IBAN for inter-account transfers (payments within QNB)?

Where both the debit and credit accounts are with QNB, you need to provide the IBAN number (same beneficiary and no GID).

 

8) Currently, I use electronic delivery channels (i.e, Internet Banking, Mobile Banking, etc); do I need the IBAN when initiating electronic payments to French banks?

Yes, please ensure that you provide a valid IBAN at the time of initiating the payment instruction to ensure that your beneficiary gets the credit on time.

 

9) I want to send funds outside France, however the beneficiary is not aware of his IBAN, what should I do?

If you are sending funds to a country where IBAN is not implemented then you are not required to quote IBAN number of the beneficiary. Additionally it is the responsibility of the beneficiary to communicate IBAN to you.

 

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