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QNB Cards Safety Tips

 

At QNB, we use the latest and most innovative technology (CHIP & PIN) to encrypt data on your card and help prevent card duplication or interception.
 
To stay safe, please apply of the following security tips:
 

1. When using any ATM:

  • Be aware of your surroundings and, if anything strikes you as suspicious, use another ATM
  • If the ATM appears to have been tampered with, do not use it and report the issue immediately to QNB and the police
  • If any person offers to help you use the ATM, refuse and leave immediately
  • For added security, always shield the keypad when entering your PIN
  • Collect and verify the ATM receipt you receive from QNB
  • If your card is retained by the ATM or the transaction is not completed, call +974 4440 7777 or +974 4440 7788 for QNB First members
  • Report immediately any unrecognized transactions on your account by calling +974 4440 7711
 

2. When paying at merchant terminals:

  • Monitor the transaction process carefully and make sure your card is in sight at all times
  • Verify the transaction amount on the POS screen; also check your receipt and the transaction details in the SMS alert you will receive
  • Always shield the keypad when entering your PIN; ensure your card is returned and your receipt received
  • Never disclose your PIN to anyone; QNB will never ask for your PIN
  • Report immediately any unrecognized transactions on your account by calling +974 4440 7711
 

3. When paying online:

  • You will receive a 6-digit one-time-password (OTP) to verify your identity when paying at online stores that display the 3D Secure logo
  • Use your credit card only at established and reputable websites
  • The check-out page and the payment page should always be in HTTPS (Secured HTTP) format, which means that communication between your browser and the website is encrypted
  • Check the terms and conditions and return policy of online stores
  • Avoid making payments from public computers or when connected to public Wi-Fi hotspots
  • To reduce risks on your personal computer, make sure you are using antivirus software and keeping your operating system up to date
  • Never disclose your OTP or credit card PIN in emails or over the phone; when paying with your debit card at QPay online stores, PIN verification is mandatory; do not disclose your debit card PIN on any other websites
 

4. When traveling:

  • Pay in the local currency of the country you are visiting, to avoid additional charges on the exchange rate
  • Magnetic-stripe transactions are blocked for your safety; whitelist your card through Internet Banking, by sending TRV to 92111 or by contacting our Customer Care Center; be sure to de-whitelist your card once you are back
 
For further inquiries, please call our 24/7 Customer Care Center on +974 4440 7777 or +974 4440 7788 for QNB First members.
 

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