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If We Do Not Get It Right

We strive to ensure that everything we do for a customer is correct and of the highest standards. If however you feel that we have not lived up to our high standards, we would like to know why. It is the policy of QNB to ensure that all complaints are treated fairly and sympathetically. It is vital that customers know that, if something goes wrong, their complaint will be dealt with in reasonable way efficiently and that they will receive a fair outcome.

If you feel you have a cause for a complaint please contact us:

In writing: Write to Customer Services Supervisor - Mortgages, or the Customer Service Supervisor - Islamic Home Finance.

QNB Q.P.S.C. London Branch,

51 Grosvenor Street, London W1K 3HH, England.

By Phone: 08000420294 (inside UK) or on +44 (0)2076472600 (outside UK)

By Email: QNBLMortgages@qnb.com or IslamicHomeFinance@qnb.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London E14 9SR or by Calling 020 7964 1000 (switchboard) or +44 20 7964 1000 (for calls from outside the UK).

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