Sustainability Framework and Strategy

Our sustainability framework consists of three pillars; sustainable finance, sustainable operations and beyond banking. All three pillars contribute to QNB’s goal of ensuring sustainable financial performance, through reducing risks, opening up new business opportunities and strengthening our brand. Under each pillar we have identified the sustainability topics most material to our business and a series of actions plans to improve our performance.


Sustainable finance

‘Sustainable finance’ is the integration of ESG criteria into QNB’s financing activities to deliver profit with purpose. Our ambition is to support customers to manage their environment and social risks, lend to businesses that contribute towards sustainable development goals, improve access to finance for SMEs and underserved groups, and provide a responsible customer service. Delivering ‘sustainable finance’ is the most significant way in which QNB can support national and global sustainable development goals. Moreover, it enables us to reduce reputational risks in our portfolio and maximise business opportunities emerging from the transition to a greener, more inclusive economy.

QNB’s material topics identified within ‘sustainable finance’ are:

  • Sustainable investment, lending, products and services
  • Supporting SMEs and entrepreneurship
  • Financial inclusion, accessibility and education
  • Digital innovation and transformation
  • Responsible customer communication and marketing
  • Data security and customer privacy
  • Customer experience

Sustainable operations

‘Sustainable operations’ is the integration of ESG criteria into our business operations and across our supply chain to ensure we operate ethically and efficiently. Our ambition is to strengthen corporate governance and risk management practices, promote equality throughout our workforce and reduce carbon emissions generated by our operations. This approach keeps us compliant with increasing ESG related regulations while helping QNB to be an ‘employer of choice’.

QNB’s material topics identified within ‘sustainable operations’ are:

  • Governance, compliance and risk management
  • Talent attraction, development and retention
  • Diversity and inclusion
  • Environmental impact of operations
  • Responsible procurement and supply chain

Beyond banking

‘Beyond banking’ refers to QNB’s Corporate Social Responsibility (CSR) activities in the communities where we operate. Our ambition is to make a positive contribution towards wider society with an emphasis on education and financial literacy. In addition, we support and deliver a range of initiatives within our focus areas of social and humanitarian, arts and culture, health and environment, economic and international affairs, and sport.

QNB’s material topic identified within ‘beyond banking’ is:

  • Community investment and socio-economic development

Was this information helpful?