Business Continuity Plan

Customer Business Continuity Guidance

QNB Oman has detailed business continuity plans and procedures to ensure the safety and security of its customers and staff during a crisis or emergency.

During a fire or other life threatening evacuation:

 Do not panic and stay calm.

Be aware of the location of your nearest fire extinguishers.

Follow security instructions provided by Safety and Security Staff or fire wardens.

Help other staff, if possible and needed.

Do not provide first aid/CPR unless you know it.

Back Up Site

A back up site for our Main Branch Office has been identified and in the event of an emergency or disaster our staff may be relocated to this location the details of which will be made available as and when required.

Emergency Contact Numbers

In the event of an emergency or disaster please contact:      

Contact Branch and/or Person Contact No.
Oman Main Office Branch +968 24 725 555
QNB Customer Care Call Centre (Qatar) (+974) 4440 7777
IT/BCP Coordinator: Mr. Ahmed A Fakhro +968 96222288
COO: Mr. Saleh Thabit Al Awaidy +968  96000055

Branch Back-up Plan

If any of the branches are damaged, the table below shows the alternative branch to which the staff and customers will move. Notice will be placed on the branch and other communication will be made to customers to use alternative branches. Customers are always welcome in any of our branches.

# Name of branch/office Telephone & Fax Location/Area Alternative location
1 Main office/
Muscat Branch
Phone Numbers : +968 24 725 555
Fax Number : +968 24 779 233
Building No: 1540,
Way No.2724,
CBD Area,
Sultanate of Oman
Omantel, KOM
2 Qurum +968 24 72 54 00  PO Box: 4050, PC 112 Ruwi Building No.5909,   Plot No.139/142, Block No.206, Way No.664 Qurum Muscat Branch
3 Nizwa  +968 24 72 54 30  PO BOX: 1500, PC 611 Nizwa Block No.48 NE, Firq main Road, Nizwa Muscat Branch
4 Sohar  +968 24 72 54 15 PO BOX: 1020, PC 311 Sohar Plot No.RM/285/2005, Al Waqaiba Street, Al Waqaiba, Sohar Barka / Muscat Branch
5 Barka  +968 26 86 26 20 / 24 725445 PO BOX: 4050, PC 112 Ruwi Physical Add: Plot No. Plot No. 017 at Al Sumhan Barka. Muscat Branch
6 Baushar +968 24 62 59 78 Ruwi Physical Add: Plot No.27, Block No.261, Street No.51, Building No.281. Baushar Muscat Branch

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