QNB Customer Care Center Receives ISO 27001 Certificate for Information Security

Posted on : Wed, 01 July 2015

Doha, 1, July, 2015 - QNB Customer Care Center receives the latest international standard for the management of information security, ISO 27001:2013. The awarding of this certification to QNB, ‘One of the World’s Strongest Banks,’ highlights its commitment to improve its information security in order to continue building trust and understanding with its customers.

Developed by the International Organization for Standardization (ISO), ISO 27001:2013 is a world recognized and international best practice standard for information security. Organizations of all sizes in sectors including banking and finance, oil and gas, and business and government, adopt the ISO standards. In order to be certified, QNB Customer Care Center fulfilled requirements related to the establishment, maintenance and implementation of its information security management system. In addition, the center met ISO 27001:2013 requirements for the appraisal and handling of information security risks.

The Center’s premium telephone banking facilities allow customers to save time by performing many of their banking transactions within the comfort of their homes, while maintaining a high level of security. The center has highly trained Customer Care Representatives, who are available around the clock for assistance. 

As part of the certification process, the center underwent a comprehensive evaluation and implementation phase, in which a complete on-site audit was undertaken by an external agency: The British Standards Institute (BSI). Once certified, organizations are subject to a three year process, wherein their compliance is verified by yearly surveillance audits and a final re-certification audit at the end of the cycle.

QNB Customer Care Center is an integral part of QNB’s network of branches, ATMs and e-banking channels which together constitute The Largest Banking Network in Qatar. The Center offers customers the convenience of banking whenever they need to, without having to visit branches or offices.

QNB currently operates in more than 27 countries across three continents, with more than 14,500 employees operating through more than 615 locations.