Merchant Request & Incidents

Merchant Ticket



Please select ticket type :
Please enter terminal id
Please enter valid terminal id, it is 8 digits exist on each printed receipt from POS
Please select POS connection type (Wired/Wireless)
Please enter sequence number
Please enter valid sequence number, 9 Digits printed on POS receipt, EX: SEQ.NO: 001234567
Please enter transaction amount
Please enter valid transaction amount as printed on the receipt, EX: 130.54, 130.00
Please enter transaction date
Please enter transaction time
Please enter transaction date/time printed on POS receipt
Please enter transaction response message
Please enter valid transaction response message printed on POS receipt, EX: do not honor, time out,..etc
Please enter first six digits of card number(BAN)
Please enter valid first six digits of card number(BAN) printed on POS receipt
Please enter merchant name
Please enter merchant name
Please enter number of merchant id's
Please enter valid merchant id's which is 15 digits printed on each POS receipt
Please enter from merchant id's
Please enter valid from merchant id's, merchant id's is 15 digits printed on each POS receipt
Please enter to merchant id's
Please enter valid to merchant ID's, merchant id's is 15 digits printed on each POS receipt
Please enter merchant id
Please enter valid merchant id, merchant id is 15 digits printed on each POS receipt
Please enter from merchant id's
Please enter valid from merchant id's, merchant id's is 15 digits printed on each POS receipt
Please enter to merchant id's
Please enter valid to merchant ID's, merchant id's is 15 digits printed on each POS receipt
Please enter from statement date
Please enter to statement date
Please select statement file type
Please enter merchant location
Please enter merchant zone
Please enter merchant zone
Please enter merchant street
Please enter merchant street
Please enter merchant building number
Please enter merchant building number
Please enter merchant unit number
Please enter merchant unit number
Please enter contact person name
Please enter contact mobile number
Please enter contact mobile number
Please enter suggested training date
Please enter suggested training time
Please enter suggestion (not mandatory)
Please enter number of terminals
Please enter valid number of terminals between 1 to 99
Please enter description
Please enter valid email address, ex: [email protected]
Please enter valid email address, ex: [email protected]
Please enter valid email address, ex: [email protected]
Please confirm does your e-mail linked with office outlook
Please select E-Statement cycle
Please enter number of requested POS
Please enter valid number of requested POS between 1 to 99
Please enter account number
Please enter valid account number or IBAN,ex: 1234-123456-123 or 1234123456123
Please enter account number
Please enter valid account number or IBAN,ex: 1234-123456-123 or 1234123456123
Please enter no of requested training
Please enter valid no of requested training Session between 1 to 5
Please confirm does analog telephone line available
Please enter service / function name, EX: refund, Pre-auth, DCC,…etc.
Please enter error message
Please enter issue type
Please enter issue description
Please enter request description
Please describe the purpose of the requested training
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