At QNB, we are committed to protecting the privacy and security of your personal and financial information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile banking app.
Information we collect
It is our responsibility to make you understand the types of data that we collect in order for you to agree on what data you share with us. Personal data means the information that relates to a recognizable individual and this data including usage will be collected when you are using our products and services.
Location
To access your location for showing your nearby ATMs, Branches and Life Rewards partners
Device
Device ID, devise name, device model and OS details will be collected for operations and maintenance services and to enable device registration for more secure and simpler access
Biometric Authentication
To allow secure login using your biometric data
Push Notifications
To allow to send QNB notifications such as login, financial transactions and promotional messages
Files and Media
To allow uploading and reading your captured photos and documents for remote cheque deposits, e-KYC update and account opening
Camera
To scan cheques, required documents and personal identification details in order to proceed with relevant transactions such as account opening, cheque deposits & loan applications
How do we collect your Personal Data?
Personal information collected will be committed to a high degree of protection. Below given the ways that we collect your data based on how you use our products and services:
- Online and Digital:
Product sign-ups and promotions, contests and giveaways, app downloads and registrations, general digital banking services. - Cashless Transactions:
Digital payments through website and apps, contactless payments.
How We Use Your Information ?
We use the information we collect for the following purposes:
- To provide banking services and process transactions.
- To personalize your experience and improve our services.
- To comply with legal and regulatory requirements.
- To Market our products /services & for banking operations
Information Sharing
QNB reserves the right to share or disclose your Personal Information in its sole discretion with regulatory authorities, Service providers that the disclosure of such Personal Information is necessary or appropriate:
- To enforce our rights against you or in connection with a breach by you of this privacy policy or the terms and conditions of use of our digital channels and services;
- To prevent prohibited or illegal activities; or
- When required by law, legal process, litigation, or requests from credit agencies, respective central banks, Service providers or any other governmental authorities within the respective countries, disclosure is necessary or appropriate.
Your choices and Control
You may review, modify and update your personal information through QNB Mobile Banking application or by visiting your nearest QNB branch. You can also control the collection of certain data like disabling location services in your device.
Data Security
We implement security measures to protect your information from unauthorized access, including encryption, firewalls, and access controls.
Changes to this privacy policy
QNB reserves the right to make changes to this privacy policy from time to time by notifying its users on this page and possibly within this application in order to ensure consistency with any developments to the way QNB uses your data.
Contact Us
If you have any questions or concerns about this Privacy Notice. Or you wish to exercise your rights under applicable data privacy regulation please contact dpo@qnb.com