Flexi Plan

1. What is QNB Flexiplan?
• QNB Flexiplan is a new feature on QNB Credit Cards which allows customers to convert their purchases at participating merchants into an instalment plan at 0% interest.

2. Which QNB Cards have the Flexiplan feature?
• Flexiplan is available on ALL credit cards issued by QNB with any card types, excluding QNB Corporate Card.

3. What is the minimum purchase amount for Flexiplan?
• The minimum purchase amount for Flexiplan is QAR 1000 per transaction. However, please check with our participating merchant for any special promotion.

4. What transactions can be converted into Flexiplan?
• QNB Flexiplan is available to any POS transaction at participating merchant. Transaction amount eligible for installment conversion may vary from merchant to another. Latest participating merchants listing can be viewed on QNB website.

5. What is the repayment term?
• The repayment terms will vary depending on the promotion being run by the merchant. Once the purchase is made and converted to QNB Flexiplan, customer can repay the amount spend in equal monthly installments over the advertised period. The current payment term is set at 6 months.

6. How can the customer make an interest free purchase using Flexiplan?
• All purchases using Flexiplan will be converted at zero percent interest automatically. Simply inform the cashier at the preferred QNB merchants to avail the Flexiplan.

7. Can I choose the term of the interest free plan?
• Currently the Flexplan has a fixed 6 monthly instalment at zero percent interest. Each merchants may run different interest free terms at various times of the year and customers should ask in-store about the interest free term that is currently available.

8. Can the customer use their QNB card to make additional interest free purchases?
• There is NO limitation on the number of transactions for Flexiplan, as long as there is available credit limit on their Credit Card.

9. When will the customer have to pay their first instalment?
• The FlexiPlan transaction is converted into instalments which will normally be the day after the transaction is posted to credit card account. The first instalment will be due on the first due date after the purchase is made.

10. How will the customer get to know details of their Flexiplan – the Installment amount, repayment term, outstanding payment, etc.?
• Details of the Flexiplan will be shown on the customer’s credit card statement. The minimum payment will include the monthly instalment amount.

11. What happens to the customers credit limit when they convert their purchase(s) to Flexiplan?
• The total amount converted to Flexiplan will be reduced from the customers available credit limit. However, as they repay their monthly instalments, the amount of the instalments paid will be added to their available credit limit.

12. Does the customer earn Rewards Points on transactions that they convert into Flexiplan?
• Yes, customers can still enjoy the applicable reward points on transactions converted to Flexiplan based on their card type.

13. Can the customer have more than one Flexiplan on their QNB card at the same time?
• Yes, the customer can have multiple purchases converted to Flexiplan.

14. Can supplementary cardholders convert eligible purchases to Flexiplan?
• Yes, supplementary cardholders can also opt for eligible transactions to be converted to Flexiplan.

15. Can the customer cancel their Flexiplan?
• No, the customer cannot cancel your Flexiplan once the conversion of the eligible purchase has taken place.

16. Can the customer payout the Flexiplan on their card early? What is the penalty if they do so?
• The customer cannot payout the Flexiplan before the expiry of the term. They will need to continue paying the monthly instalment as scheduled. As there is 0% interest, even if they pay the monthly payment for the full term, they will not pay anything more than the originally converted amount.

17. If the customer wants to close their credit card, can they continue to pay the instalments?
• If a customer wants to close their credit card, they will have to pay off the entire outstanding balance on their card including any balance converted to Flexiplan.

18. What would happen if the customer does not pay the installment as agreed on the FlexiPlan? Any interest or over due charges apply?
• Each month the installment will be added to the minimum payment due. If a customer does not pay the full minimum payment due (including the instalment amount), their account will become overdue and they will incur the applicable interest and/or overdue charges.

19. What would happen if the customer pays less than the installment required? Does priority go for the FlexiPlan installment first or the ordinary card installment?
• Once the instalment amount is added to the minimum payment due, the entire minimum payment has the same priority. If the customer pays less than the minimum payment due, their account will be overdue and will incur fees and interest charges.

20. What will happen to the Flexiplan if the customer account becomes overdue?
• If the account is more than 60 days overdue the Flexiplan will be automatically cancelled and the entire Flexiplan balance will be payable.

21. Does Flexiplan transaction(s) affect on the Debt Burden Ratio (DBR) of the customer?
• There is no impact on the DBR. Flexiplan transaction(s) is included among the current credit limit of the customer.